Robotics has recently made spectacular progress, and its business applications have begun to emerge through RPA (Robotic Process Automation). RPA is the robotic automation of business processes in companies. This automation no longer affects just factories, but possibly all forms of managerial organisation.
Applications in Human Resources
Onboarding is a personnel integration process specific to HR activities, referring to how a new employee is welcomed and integrated into the company, and it is particularly well suited to RPA. Technically, the integration of a new employee requires a collection of simple but time-consuming tasks: creating a user account, an email address, a telephone line, providing access rights to various applications, etc. The automation of these tasks allows HR professionals instead to concentrate on other aspects with high added value: initial contacts, making interpersonal connections, personalised and individual explanations, etc.
Applications in Banking/Insurance
The banking and insurance sectors, whose activities are highly regulated, are the most likely to find value in RPA. In fact, it offers them the certainty of document and procedural compliance with regulatory restrictions.
Applications in Management
Corporate customer relations can also receive big returns from RPA’s advantages. Once robotic programmes take over processing frequent customer requests, employees can then focus on resolving more specific and complicated customer issues. There are many benefits to its use: increased employee motivation, better service and increased customer satisfaction.